Refund policy

Last updated: 8 October 2026

OUR 90-DAY MONEY-BACK GUARANTEE

We want you to be happy with PureMove. If our product isn't right for you, contact us within 90 days of receiving your order and we will refund you in full, even if the pouch has been opened or is empty.

HOW TO REQUEST A REFUND

1. Email us at puremovefascia@gmail.com with your order number and the email address used for your order.

2. You do not need to send the product back unless we ask you to.

3. Once your request is approved, we will refund you to your original payment method within 14 days. Depending on your bank, it may take a few extra days to appear on your statement.

YOUR STATUTORY RIGHT TO CANCEL (UK)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, without giving any reason. To cancel, simply email us a clear statement of your decision. We will refund you, including the standard delivery cost, within 14 days of receiving your request. Sealed food supplements that have been opened after delivery may be excluded from this statutory right for health and hygiene reasons, but they remain covered by our 90-day money-back guarantee above.

DAMAGED, FAULTY OR MISSING ITEMS

If your order arrives damaged, incorrect or incomplete, please contact us within 30 days of delivery with your order number and a photo if possible. We will send a replacement or a full refund at no extra cost to you. This does not affect your statutory rights under the Consumer Rights Act 2015.

CONTACT

PureMove is operated by NOVARE GROUP CONSULTING, 610 Route de Marignan, 74140 Sciez, France.

Email: puremovefascia@gmail.com